FAQ

Where does Kool Kidd ship from?
London, UK

Do you accept orders outside of the UK?
Yeeaaahhhh...

Where does Kool Kidd ship to?
If you’re country is listed during checkout process, then we ship to your country. You should allow approximately 1-3 weeks for your Swag to arrive to their designated Stash Hole. Items will only be shipped using Royal Mail - First Class Signed For service as the domestic shipping method and Air something something for International Shipping. Please note, you may be subject to import duties and taxes once a shipment reaches your country. Kool Kidd can not be held responsible and have no control over these customs fees.

Can I reserve a product by placing it in my cart?
Nah not really... Ideally we would like to hold as much stock as our storage space can provide (a shoebox), but living in a world far from ideal this obviously isn't the case. So if you have an item in your Swag Bag and we run out of stock before you finish checking out, you will be notified in the checkout process and the item(s) will be removed from you Swag Bag. At times like this all you can do is kneel and pray that we do a reprint and you can officially become a Kool Kidd!!

How do the garments fit?
We can't be too sure how each garment will fit, but to help you decide we give a description of each of the Kool Bots modelling the garments as well as a size chart.

What's the return and exchange policy?
Returns are only accepted in the case of a manufacturer's defect. Due to the nature of the process that goes into making the garments all sales are final. Customer covers the costs for all postage & packaging. Before you ship anything back to us, please email us at contact@koolkidd.co.uk first so we can provide you with complete return instructions. Please also see our T&C's .

Can I change my order once it’s placed?
I order to maintain our Kool Kidd status, our mission objective is to ship orders out as fast as possible.  Which means this type of change is near on impossible once the order is placed.  So best bet is to ensure you review your order before you place it.

When should I receive my order?
Once shipped most domestic orders take anywhere from 3-7 working days to arrive. International shipping delivery times may vary between 1-3 weeks.

What payment methods do you accept?
For the ultimate convenience and security peace of mind, payments on Kool Kidd are handled by the world famous online payment processing machine PayPal, which means we accept Visa, Mastercard, American Express, Solo and many payment methods.