Terms & Conditions

Terms of use:

By using this website you agree to all following terms and conditions.
We may change this information at any time without prior notice.
Please check this page regularly for any updates.

Copyright & Trademarks:

All content on this website including text, graphics, logos, button icons, images and software is property of KOOL KIDD and is protected by International Copyright Laws.
All trademarks included on this website are the property of KOOL KIDD, unless otherwise noted.
You may electronically copy pages from this website solely for personal, non-commercial purposes related to ordering or shopping with KOOL KIDD
Any other use of this website, including reproduction and any internet links, is strictly prohibited without prior written permission from KOOL KIDD

Privacy:

KOOL KIDD respects our customer's personal information as private and confidential.
We will not share your information with any outside organizations or individuals.
Your information is securely stored on our site.
None of your Credit / Debit card information is stored on this site.
We use a third party payment processor to handle this information securely.

COOKIES USED ON THIS SITE

- Site based cookies
These cookies are used to track various information on the site, for example if you are logged in and what are your Hopes & Dreams.

- Annonymous Analytics Cookies
Every time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don't, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site.

Unless you are signed in to Kool Kidd, these cookies cannot be used to identify individuals; they are used for statistical purposes only. If you are logged in, we will also know the details you gave to us for this, such as username and email address.

- Other third party cookies
On some pages on this site third parties may also set their own anonymous cookies, for the purposes of tracking the success of their application, or customising the application for you. Because of how cookies work, KOOL KIDD cannot access these cookies, nor can the third parties access the data in cookies used by KOOL KIDD.

For example, when you share an article using a social media sharing button, the social network that has created the button will record that you have done this.

TURNING COOKIES OFF

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. However this will stop the site from functioning correctly. All modern browsers allow the turning off of cookies and instructions to do so can be found int he help section of your relevant browser.

Orders & Shipping:

We only send out items to a 'confirmed' address i.e. your Billing Address.

If your address is 'unconfirmed', e.g. different from your Billing Address, We will send you an email asking you to provide a valid reason for change in address. Please note that emails will only be sent to the email adress used to make the purchase through Paypal.

We use Royal Mail 1st class "Signed For" service for all our shipments.
- UK Estimated Delivery Times for In Stock Items 3-7 working days
- Europe & Worldwide Estimated Delivery Times for In Stock Items 1-3 weeks
Cost of shipping depends on the country and weight of the package. To find out the price for shipping, please add all items to your Swag Bag where shipping cost will be calculated at the Checkout.

The signature of an adult will be required upon delivery.
You may purchase products only for personal use and not for resale.
By placing your order, you certify that you are purchasing products for personal use only and not for resale.
We reserve the right to refuse orders for any reason without explanation.

Returns:

Returns are only accepted in the case of a manufacturer's defect. Due to the process that goes into making the garments, all sales are final. Please ensure you select the correct style, colour and size before purchasing. You can view our size measurements by clicking the size chart.

You will need to contact@koolkidd.co.uk before sending any returns. Returns should be made by registered mail in their unworn/unwashed original condition, to the address below, within 7 working days from receipt. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.

To return your order simply follow these steps:

- contact@koolkidd.co.uk before sending any returns.
- Print off a copy of your order emailed to you when you placed your order and indicate on it whether you would like an exchange, store credit or a refund.
- Return the item by Recorded Delivery, together with a copy of the order. Please always obtain proof of postage when returning a parcel. We are unable to assume responsibility for any lost or damaged items.
- If your order is found to have a manufacturing defect, you will be offered an exchange, a store credit or a refund.
- We always try to process returns as soon as they arrive. However, please allow up to 28 days for your return or exchange to be processed.